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Data Deletion Instructions

Last updated:

You can ask us to delete your data at any time. Choose the option below that fits you.

If you connected your Instagram account

Use any one of these options:

  1. Delete your data in PookieDM: log in with Instagram, open Account in your dashboard and choose Disconnect and delete my data. This disconnects Instagram and deletes your access token, automations and activity straight away.
  2. Remove PookieDM from Instagram: in the Instagram app or website, open your settings, find the list of apps and websites connected to your account, and remove PookieDM. Instagram then tells us about the removal and we delete the data we received through your connection as soon as that notice arrives. If you also ask Instagram to delete your data, you get a confirmation code and a link where you can check that the deletion is done.
  3. Email us: send a deletion request to privacy@pookiedm.com with your Instagram username. We check that the request comes from the account owner before deleting anything.

If you joined the waitlist

Email privacy@pookiedm.com from the address you signed up with. We will delete your waitlist entry.

If you messaged or commented on an account that uses PookieDM

We never store the text of your messages or comments. We keep a short record that an automated reply was sent to you, linked to a coded version of your Instagram ID, and delete it automatically after 30 days. To have it deleted sooner, email privacy@pookiedm.com with your Instagram username and the account you interacted with. We will delete the records we can link to you and let the account owner know.

What we delete, and when

  • When you disconnect in your dashboard, or Instagram tells us you removed PookieDM, we immediately delete your Instagram connection details, encrypted access token, login sessions, automations and activity.
  • We handle email requests within 30 days.
  • Deletion confirmation codes are kept for 90 days so you can check the status. They contain no personal data.
  • We keep only what the law requires us to keep, such as invoices for tax purposes. Any backup copies are deleted when those backups expire.
  • If you emailed us, we reply to confirm once the deletion is complete.

Read more in our Privacy Policy.