Terms of Service

1. Who can use PookieDM

• You must be at least 18 years old.
• You need an Instagram professional (Creator or Business) account.
• You must follow Instagram's Terms of Use and Community Guidelines and Meta's platform policies whenever you use PookieDM.

2. The service

PookieDM helps you automate replies on Instagram, such as sending a DM when someone comments a keyword, through Meta's official APIs. PookieDM is not affiliated with or endorsed by Meta. Meta controls those APIs and may change or limit them, which can affect what PookieDM can do. We may also add, change or remove features. During early access, some features may change often or contain bugs.

3. Your account

You log in to PookieDM with Instagram's official login. There is no separate PookieDM password, and we never ask for your Instagram password. Keep your Instagram account secure, because anyone who can log in to it can manage its automations. You are responsible for activity on your account. Tell us right away at support@pookiedm.com if you think someone else has accessed it.

4. Acceptable use

You must not use PookieDM to:

• Send spam or unsolicited messages, or message people who haven't interacted with your account.
• Send content that is illegal, misleading, abusive, hateful or sexually explicit, or that infringes anyone's rights.
• Run scams, phishing or deceptive offers.
• Collect people's data without telling them how you will use it.
• Present automated messages as written by a person where the law requires you to say they are automated.
• Break, overload, reverse engineer or get around the limits or security of the service.
• Break Instagram's terms or Meta's platform policies.

We may pause automations or suspend accounts that break these rules or put your Instagram account, other users or the platform at risk.

5. Your content and data

You own the messages, links and other content you add to PookieDM. You allow us to store, process and send that content only to provide the service to you. You are responsible for your messages and offers, and for having the right to use any data you collect from your audience. We process your audience's data on your instructions, as described in our Privacy Policy.

6. Plans and payments

• Prices are in Indian rupees and include applicable taxes. The current prices and limits are on our pricing page and at checkout.
• Paid plans renew automatically every month or year until you cancel. Payments are processed by Razorpay using UPI AutoPay, cards or other supported methods, and you authorise these recurring charges when you subscribe.
• Introductory prices, such as ₹99 for the first month of Pro, apply only to the first billing period. After that the regular price applies. We show the renewal price and date before you pay.
• You will get a notification at least 24 hours before each automatic debit, as required by Reserve Bank of India rules.
• If a payment fails, we may retry it and may pause paid features until a payment succeeds.
• We will give you at least 30 days' notice before a price change applies to your renewal.
• "Unlimited" means there is no fixed monthly cap. Sending still follows Instagram's rate limits and fair use, and we may limit usage that harms the service.

7. Cancellation and refunds

You can cancel at any time. Our Refund & Cancellation Policy explains how cancellations and refunds work.

8. Free plan

We may change the limits of the Free plan. We may close Free accounts that have been inactive for 12 months, after telling you in the app first.

9. Availability

We work hard to keep PookieDM running, but we can't promise it will always be available or error-free. Instagram outages, API changes or rate limits can delay or stop messages, and messages may wait in a queue during busy periods.

10. Our intellectual property

The PookieDM software, name, logo and design belong to us. These terms don't give you any rights to them except to use the service. If you send us feedback, we may use it without any obligation to you.

11. Suspension and termination

You can stop using PookieDM and delete your account at any time. We may suspend or end your access if you break these terms, if the law requires it, or if your use puts others or the platform at risk. Where reasonable, we will tell you first. After your account ends, we delete your data as described in our Privacy Policy.

12. Disclaimers

PookieDM is provided "as is" and "as available". We don't guarantee specific results such as sales, leads or followers, and we don't control Instagram or decisions Meta makes about your account.

13. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or revenue, lost data, or restrictions Meta places on your account. Our total liability for any claim is limited to the amount you paid us in the 3 months before the event that led to the claim.

14. Indemnity

You agree to compensate us for claims, losses and costs caused by your content, your use of PookieDM or your breach of these terms.

15. Governing law

These terms are governed by the laws of India. The courts at Mumbai have exclusive jurisdiction over any dispute.

16. Changes to these terms

We may update these terms. We will post the new version here and, for important changes, tell you by email or in the app. If you keep using PookieDM after a change takes effect, you accept the updated terms.

17. Contact

Questions about these terms? Email support@pookiedm.com or write to POOKIEDM, Room No. 2, Rajdeo Singh Chawl, Parshiwadi, LBS Marg, Mumbai, Maharashtra 400086.