Refund & Cancellation Policy
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You can try PookieDM on the Free plan before you pay, and you can cancel a paid plan at any time. Here is exactly how it works.
1. Cancelling your plan
- Cancel anytime from the Billing page in your dashboard, by email, or by cancelling the UPI AutoPay mandate in your UPI app.
- Cancelling stops all future renewals. We won't charge you again.
- Your paid plan stays active until the end of the period you have already paid for, then your account moves to the Free plan.
2. Refunds
- Monthly plans, including the ₹99 introductory month, can't be refunded once the billing period has started, because the Free plan lets you test PookieDM first.
- Yearly plans get a full refund if you ask within 7 days of your first yearly payment. After 7 days, yearly payments can't be refunded, and your plan stays active until the end of the year.
- Duplicate or incorrect charges are always refunded in full.
- Problems on our side: if a paid feature stops working for more than 7 days in a row because of a fault on our side and we can't fix it, we will give you a pro-rated refund or credit for that time.
3. How to ask for a refund
Email support@pookiedm.com from the email address on your account, with your invoice number or payment ID. We reply within 2 business days.
4. When you get your money
Approved refunds go back to the original payment method, usually within 5 to 7 business days. Your bank or UPI app may take a little longer to show it.
5. More information
Billing is also covered in our Terms of Service. For anything else, visit our contact page.